Refund policy

Last updated: 30 August 2026

Kenzio is a B2B gifting and packaging manufacturer and supplier. Many of our products are supplied in bulk quantities and may be customized, printed, branded or manufactured specifically for a customer’s requirement.

Returns and Replacements

We do not accept returns or exchanges for change of mind, personal preference, incorrect quantity ordered by the customer, or products that are no longer required.

A return, replacement or other suitable resolution may be considered only where the product received is:

  • damaged in transit;
  • different from the product ordered; or
  • affected by a manufacturing defect.

Any such issue must be reported to Kenzio within 48 hours of delivery.

To help us assess the claim, the customer must provide:

  • the order number;
  • clear photographs showing the issue;
  • photographs of the outer packaging where relevant; and
  • a clear unboxing video showing the condition of the shipment when opened.

Claims submitted without sufficient supporting evidence may not be accepted.

Once the claim has been reviewed, Kenzio will determine the appropriate resolution depending on the nature of the issue. This may include replacement, correction, refund, credit, or another mutually agreed solution.

Customized and Made-to-Order Products

Customized, printed, branded, engraved, specially sized or otherwise made-to-order products are produced specifically for the customer’s approved requirement.

Such products are not eligible for return or exchange due to change of mind after artwork, sample or specification approval and production commencement.

If a customized product has a verified manufacturing defect or does not reasonably match the approved specification, please contact us within 48 hours of delivery with the required photographs and unboxing video.

Order Cancellation

Ready-product orders may be cancelled before dispatch, subject to the current status of the order.

Customized, printed or specially manufactured orders cannot normally be cancelled once artwork/sample approval has been provided or production has started.

If production has not started, contact us immediately and we will review whether cancellation is still possible.

Contact

For any return, replacement or order-related issue, contact:

Kenzio
Email: hello@kenzio.in
Phone / WhatsApp: +91 98257 96257

Manufacturing Unit:
Corporate House – 57/A & 57/C
Sumel Business Park 5, Under Chamunda Flyover,
Chamanpura Circle, Asarwa, Ahmedabad, Gujarat – 380016, India.