Terms of service

Last updated: 30 August 2026

Kenzio is a brand owned by The Case Flick.

GSTIN: 24CWTPM1702Q1ZZ.

These Terms of Service apply to purchases, enquiries and transactions made with Kenzio through our website, WhatsApp, email, telephone or other sales channels.

By placing an order with Kenzio, the customer agrees to these terms together with the applicable quotation, invoice, order confirmation, Shipping Policy and Refund / Return Policy.

1. B2B Nature of Business

Kenzio is primarily a B2B gifting and packaging manufacturer and supplier.

Our products are intended for businesses, gifting companies, resellers, corporate buyers, event and wedding professionals, hamper businesses and other bulk purchasers.

Minimum order quantities may apply to products. Many ready products may be available from an MOQ of 10 pieces, while different quantities may apply depending on the product or customization requirement.

2. Product Information

We make reasonable efforts to display product descriptions, dimensions, colours, photographs, prices and other information accurately.

Minor differences may occur between digital images and physical products due to screen settings, lighting, photography, raw-material batches or normal manufacturing variation.

Customers should confirm any specification that is particularly important to their requirement before placing a bulk or customized order.

3. Pricing

Prices displayed on the website apply as shown unless otherwise stated.

Bulk pricing, quantity-based pricing, customized pricing and special manufacturing requirements may be quoted separately.

Prices for customized or bulk requirements are based on the specifications, quantity and requirements shared by the customer and confirmed by Kenzio.

4. Customized Orders

Customization may include printing, branding, engraving, UV printing, UV DTF, laser cutting, laser engraving, sizing, product development or other manufacturing work.

The customer is responsible for checking and approving artwork, spelling, logos, names, dimensions, colours and specifications before production.

Once artwork, sample or specification approval has been provided and production has started, customized orders are generally non-cancellable and non-returnable, except in the case of a verified manufacturing defect or material deviation from the approved requirement.

5. Customer-Supplied Artwork and Content

Where a customer supplies a logo, trademark, design, photograph, artwork or other material for customization, the customer confirms that they have the right and authority to use that material.

Kenzio may rely on the customer’s approval and instructions when manufacturing customized products.

6. Order Acceptance

Submitting an order or enquiry does not necessarily guarantee acceptance.

Kenzio may contact the customer to confirm availability, quantity, specifications, production feasibility, delivery location, customization requirements or other details before final acceptance.

For customized and bulk orders, the final quotation or order confirmation will form part of the agreed terms.

7. Dispatch and Delivery

Ready products are generally dispatched within 2–4 working days, subject to stock and order quantity.

Customized and bulk-production timelines will be communicated separately.

Shipping charges shown at checkout may apply to website orders. Freight for certain large, customized or bulk orders may be quoted separately.

Please refer to our Shipping Policy for complete details.

8. Local Pickup

Local pickup is available from the Ground Floor of Corporate House 57/A, Sumel Business Park 5, Asarwa, Ahmedabad – 380016 after the customer has received confirmation that the order is ready.

Customers should carry or provide their order number at collection.

Pickup contact:

Tulsi — +91 98257 96258

Monday to Saturday: 10:30 AM to 5:30 PM

9. Cancellation

Ready-product orders may be cancelled before dispatch, subject to the order status.

Customized, printed or specially manufactured orders cannot normally be cancelled after artwork/sample approval or once production has started.

10. Returns and Claims

Change-of-mind returns are not accepted.

Claims relating to incorrect, damaged or manufacturing-defect products must be submitted within 48 hours of delivery together with clear photographs and an unboxing video.

Please refer to our Refund / Return Policy for complete details.

11. Website Availability

We may modify product availability, prices, descriptions, collections, website content or services from time to time.

A product appearing on the website does not guarantee permanent stock availability.

12. Limitation

Kenzio will make reasonable efforts to fulfil accepted orders according to the agreed specifications and timelines.

To the extent permitted by applicable law, Kenzio will not be responsible for indirect losses or delays caused by circumstances outside its reasonable control, including courier delays, transport disruption, weather conditions, strikes or government restrictions.

Nothing in these terms limits any rights or remedies that cannot legally be excluded under applicable law.

13. Contact Information

Kenzio

Manufacturing Unit & Display Store:
Corporate House – 57/A & 57/C
(Ground + 1st + 2nd + 3rd + 4th Floor)
Sumel Business Park 5, Under Chamunda Flyover,
Chamanpura Circle, Asarwa, Ahmedabad, Gujarat – 380016, India.

Phone / WhatsApp: +91 98257 96257
Email: hello@kenzio.in